BDC Representative - Phil Hughes Honda

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Advisors.

The BDC Representative interacts daily with the Service Manager, Service advisors, support staff and customers.

Responsibilities

• Receiving inbound phone calls 
• Identifying the customers' needs and scheduling appointments
• Placing outbound phone calls 
• Ensuring all customer's concerns are addressed 
• Contacting customers prior to appointment date to confirm appointment
• Other tasks as assigned

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem-solving skills
• Must pass drug screen, background check and have an acceptable Motor Vehicle Record

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to career-long personal development, our full time associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees
• Vision & Dental Insurance
• 401k retirement plan with company match
• Employee discounts for vehicle purchases and repairs
• No Sundays

About Us

Phil Hughes Automotive Group has been serving Athens and surrounding areas since 1976. We are locally owned and family-operated. Our company’s focus is building relationships that last with our employees, customers, and community.